Claim on your funeral policy.

Please download, print and complete the form below to submit your claim.

You can also obtain a claim form at one of our branches or by contacting us.

Claim on your funeral policy.

Please download, print and complete the form below to submit your claim.

You can also obtain a claim form at one of our branches or by contacting us.

Need help with your claim form?

You can also email info@icebolethu.co.za.

Need help with your claim form?

You can also email info@icebolethu.co.za

More info

What do I do when my family member passes away?

If the deceased is at home, please contact us immediately. Do not contact other funeral parlours because they will charge, and the family will also be responsible for the cost of the removal and storage of the body.

How soon should I report the death to Icebolethu?

You must report the death to our offices within 6 months. We will send you an SMS confirming that we have received your claim.

How do I submit my claim form?

How do I submit my claim form? You need to submit the completed claim form with supporting documents at one of our branches. Find your closest Icebolethu branch.

What happens after successfully submitting my claim?

Within 48 hours after receiving your claim, Icebolethu will:

1. Inform the person claiming if we need any other information,
or
2. Inform the person claiming about our decision to either approve or decline the claim.

Approved Claim:
This is after the claims department has evaluated the claim and concluded that claim meets all the requirements for approval.

Declined Claim:
If the claim does not meet all requirements, it will be declined, i.e., missed payments, still under waiting period etc.

Repudiated:
The other term for decline is repudiated – claims are repudiated if they don’t meet the criteria set for approval.

Pending:
Pending approval or settlement.

What documents do I need to provide with the completed claim form?

Here is a list of documents you will need to provide with the completed claim form:

Natural death claim:

✓ A certified copy of the deceased ID or Birth Certificate

✓ A certified copy of the main members ID

✓ A certified copy of the official Death Certificate issued by the Department of Home Affairs

✓ BI 1663 completed by the doctor who certified the death

✓ Official confirmation as full-time students from tertiary institution; if the deceased Assured Life is between ages of 22 and 26 years, (if applicable).

✓ In the case of a still born death:

If no birth certificate yet, a copy of the ID of the still-born child’s mother

An unabridged death certificate issued by the hospital

Notice of stillbirth

A letter from the doctor who was present at the baby’s birth, confirming the mother of the child and at how many weeks the child was born.

Unnatural death (for example accidental death / murder):

✓ A certified copy of the deceased ID or Birth Certificate

✓ A certified copy of the main members ID

✓ A certified copy of the official Death Certificate issued by the Department of Home Affairs

✓ A copy of the Notification of Death Form (known as BI 1663/DHA-1663) – you can get this from SAPS / Mortuary / Funeral Home / Doctor / Medical Facility. Or BI1680/DHA 1680 when a headman/traditional leader issues death notification.

✓ If unnatural death, please also include: A copy of the SAPS report (fully completed) A copy of the Accident / Incident Report including the case number, stamped by the SAPS

Claimant documents:

✓ A copy of your ID (Claimant)

✓ If you are the beneficiary and the spouse of the deceased, we will need:

A copy of your ID (Claimant)
A copy of your Marriage Certificate / Affidavits in case of a common law marriage

✓ If the main member or deceased was not married OR had NOT named a beneficiary, we will need:

A certified copy of Proof or Appointment as Administrator / Executor of the deceased’s Estate

✓ Bank statement:

of the principal member if deceased is spouse or dependents of beneficiary if deceased is main member

Additional documents may be needed to confirm the relationship between the deceased and the policyholder and or the beneficiary

✓ In a case of a child relationship Birth certificate to confirm natural children. Amended birth certificates to confirm legally adopted children. Birth certificates and affidavit to confirm non legally adopted children.

✓ Documentation required when the child is older than the maximum age limit

Supporting documents to verify a full-time student (Proof of registration at tertiary institution or a certificate, signed by the principal of the educational institute the child attended until death, stating that the child was a full-time student)

Where the deceased is a child over 21 and was incapacitated by mental or physically infirmity from maintaining himself /herself, a declaration signed by a medical practitioner stating the nature of the infirmity of the child from his/her 21st birthday until date of death.

It is the responsibility of the Policyholder to ensure that the submitted documentation is in a clearly readable format.

Any incomplete or unreadable supporting documentation can delay the claim process.

Please make sure that the claim form is completed in full and that all the required supporting documentation is attached to it.

Who will receive the benefit from the claim?

All benefits are payable to the policyholder:

✓ If the policyholder is the deceased, then the benefit is payable to the beneficiary.

✓ If the policy holder does not nominate a beneficiary, the benefit will be paid to:

The Spouse of the policy holder who is covered under the umbrella policy; or

The legal guardian of the dependent child of the policy holder who is covered under Umbrella policy.

✓ If SDM cannot trace the Assured Lives in clause the benefit will be paid to the Estate of the policy holder.

What do I do if I have a complaint regarding my claim?

Complaints department:

Please contact SDM on (011) 359 3014 or email gbcomplaints@sanlamsky.co.za and have the following information available:

Policy number;
Identity number; and
Nature of enquiry.

Complaints which are not resolved to life assured’s satisfaction must first be referred to SDM’s Legal & Compliance department. Complaints which are still not resolved may be referred to SDM’s Arbitrator. Complaints which are still not resolved may be referred to the Ombudsman for Long-Term Insurance or the Financial Sector Conduct Authority. All complaints must be reduced to writing and accompanied by any supporting documents.

If you have any other questions, or want to follow up on an existing claim, please contact us.

If you have any other questions, or want to follow up on an existing claim, please contact us.