Icebolethu Group is an Authorised Financial Service Provider FSP45714 and a Level 1 BBBEE Contributor is South Africa's second largest Funeral Assurance Group. Winner of the Standard Bank KZN - Top Brand award for 2022 provides a centre of excellence and a leading provider of dignified burial solutions.
ITravel , a division of Icebolethu Group is currently in search of suitable candidate to fill the position of Intermediate Travel Service Agent/Consultant located in Mthatha, Eastern Cape Province. The position is available on a fixed term basis within ITravel, a Division of Icebolethu Group.
Minimum Qualifications:
• Matric (required)
• Diploma in Travel/Tourism Management or equivalent (advantageous)
• Amadeus GDS certificate (advantageous)
Experience and Competencies required:
• Minimum 5 years Amadeus GDS experience
• Minimum 5 years’ experience in a travel agency environment
• Proven sales and marketing skills in a travel setting
• Strong communication (verbal and written)
• Customer-orientated and professional
• High attention to detail
• Self-motivated and able to work independently
• Strong time management and urgency handling
• Confident sales and negotiation skills
Key Performance Areas
Client Service and Sales Support:
• Respond to client enquiries telephonically and via email
• Acknowledge and respond to all online travel queries with SLA
• Ascertain client needs and recommend suitable travel products and services
• Provide VIP service and professional travel advice at all timesBooking and Reservations Management:
• Manage bookings using Amadeus GDS including pre-seating, special meals, and other travel requirements.
• Liaise with airlines, hotels, and other suppliers to secure best deals and packages
• Ensure all booking are confirmed, documented, and accurately captured in client files.
• Advise clients of travel conditions, fare rules, and terms and conditions.
Documentation and Compliance:
• Ensure all travel documentation is issued on time (invoices, tickets, itineraries).
• Update client booking files with accurate and complete details
• Comply with company and supplier policies, travel regulations, and terms of service.
Marketing and Sales Initiatives:
• Support the marketing team in promoting travel packages and campaigns
• Proactively upsell and cross-sell additional travel products and services.
ICEBOLETHU EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT
NB** We are an Equal Opportunity Employer committed to creating a diverse and inclusive company
culture. White, Coloured, Indian candidates are encouraged to apply.
Applications and Closing Date
(NB: Applications with no clarification for the position applying for will not be considered)
Please submit all CV’s to HRINLAND@icebolethu.co.za
Closing date for CV submissions is Friday, 16 September 2025.