Incentives Administrator

1. Position Details

Job Title: Incentives Administrator

Department: Core – Business (FSP)

Reports To: Commission and Incentives Specialist

Location: Durban

Employment Type: Full-time

2. Job Purpose

The Incentives Administrator is responsible for the accurate auditing, verification, and processing of agent incentive claims. The role ensures all incentive payments are compliant with company policies, supported by valid documentation, and aligned with system records (e.g., Easipol). The incumbent plays a key role in maintaining data integrity, minimizing discrepancies, and supporting timely payroll processing.

3. Key Responsibilities

Incentive Processing & Administration

• Receive and filter incentive data from various departments via email.
• Extract and organise policy (IFS) numbers into structured spreadsheets.
• Identify and remove duplicate entries using Excel tools (filters, pivot tables).
• Maintain accurate and well-organised records of all incentive claims.

Verification & System Checks

• Verify policy details on Easipol against submitted claims, including:
➢ Branch
➢ Agent/Broker
➢ Captured by
➢ Inception date
• Capture and update all relevant information accurately in spreadsheets.
• Ensure alignment between system data and submitted claims.

Compliance & Audit

• Assess whether claims meet qualifying criteria based on departmental SOPs.
• Validate supporting requirements such as:
➢ QA scores
➢ Required documentation (ID, application forms, T&Cs)
• Ensure compliance with business rules across departments (e.g., Call Centre, Field Sales).
• Identify and flag non-qualifying (DNQ) claims.

Data Consolidation & Reporting

• Consolidate audited data into a master spreadsheet.
• Perform quality checks for:
➢ Accuracy of captured data
➢ Correct spelling and completeness
➢ Proper column allocation
• Submit verified data to the Incentives Team Leader for review.

Query Resolution

• Receive and review queries from departments.
• Investigate and resolve discrepancies in collaboration with the Team Leader.
• Update incentive values where required based on verified changes.
• Ensure all queries are resolved before final submission.

Process Improvement

• Identify opportunities to improve data processing, tracking, and workflow efficiency.
• Support the enhancement of auditing and reporting processes.

4. Skills and Competencies

• Strong numeracy and analytical skills
• High attention to detail and accuracy
• Proficiency in Microsoft Excel (filters, pivot tables, data validation)
• Strong data capturing and recordkeeping ability
• Ability to identify discrepancies and resolve issues efficiently
• Good understanding of incentive structures and processes
• Effective communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Strong organisational and time management skills
• High level of integrity and confidentiality

5. Qualifications

• Grade 12/ Matric essential
• Qualification in Business Administration or Finance

6. Experience

• 1–2 years’ administrative experience in the insurance industry
• 1-2 years’ experience in an incentive, payroll, or HR environment

7. Working Conditions

• Office and field-based role with frequent travel to branches