BUSINESS UNIT: FINANCIAL SERVICES PROVIDER
VARIOUS PROVINCES
REFERENCE NUMBER: FA07/25
SALARY: COMMISSION
INTRODUCTION
Icebolethu Group is an Authorised Financial Service Provider FSP45714 and a Level 1 BBBEE
Contributor is South Africa\'s second largest Funeral Assurance Group. It is also a Winner of the
Standard Bank KZN - Top Brand award for 2022, a centre of excellence and a leading provider
of dignified burial solutions.
Icebolethu Group is currently in search of vibrant Field Agents in various Provinces, who will
facilitate bringing in new business through cold calling selling of Icebolethu products. The
incumbent should possess but not limited to, the following.
Minimum Qualifications.
• Matric/ Grade 12
• A relevant tertiary qualification is advantageous
• RE1 or RE5 certification is advantageous
• Clear Credit & Criminal Record
Experience and Knowledge required.
• 1-2 years’ experience in sales, customer service or field operations
• Experience in the funeral assurance, insurance, or financial service sector is preferred
• Background in client engagement and compliant handling will be beneficial
• Computer literate (MS Word, MS Excel, MS Outlook)
• Financial Service Experience (advantageous)
Skills and Competencies required.
• Proven sales ability including cross-selling and upselling
• Proficiency in Microsoft Office (MS Word, Excel, Outlook)
• Excellent verbal and written communication skills
• Customer-centric approach with strong interpersonal skills
• Strong negotiation and conflict resolution abilities
• Honest, reliable, and ethical conduct
• Able to work independently and make sound decisions
• Solid administrative and organizational skills
• Ability to understand and resolve customer concerns effectively
• Proficiency in at least two (2) official languages spoken in the relevant province or town
Key Performance Areas
• Promote and sell funeral assurance policies to new and existing clients.
• Deliver exceptional customer service and ensure client satisfaction.
• Handle client queries and resolve complaints within the agreed service levels.
• Execute customer retention strategies to maintain and grow client base.
• Maintain accurate client records and ensure proper administrative processes.
• Proactively call clients to restructure, retain, or resell existing policies.
• Ensure compliance with FAIS and FSCA regulations.
• Meet and exceed set monthly and quarterly sales targets.
• Negotiate with clients for contract renewals and policy retention.
• NB: All Short-listed applicants will be subjected to Criminal Checks, Debarment checks,
References and will be required to meet FAIS fit and proper standards.
PROVINCE
Kwazulu Natal:
Durban, Estcourt, Ladysmith, Newcastle, Greytown, Dundee, Msinga, Qwaqwa, Nquthu, Hluhluwe, Manguzi, Ngwavuma, Jozini, Mkhuze, Phongola, Piet Retief, Richard’s Bay, Eskhawini, Empangeni, Mtubatuba, Umngeni, Verulum, Tongaat, Stanger, Bamshela, Mandeni, Kwa Mashu, Newlands, Bridge City, Dube Village, Midway Mall, Long Market, Edendale, East Street, eLand -Skop, Howick, Mooi River, Ixopo, Richmond, uMzimkhulu, Gingindlovu, Eshowe, Melmoth, Inkandla, Vryheid, Ulundi, Nongoma
Eastern Cape:
Mthatha, Lusikisiki, Ngcobo, Mount Free, Qumbu, Mdantsane
Western Cape:
Bellville, Philiphi, Langa
ICEBOLETHU EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT
We are an Equal Opportunity Employer committed to creating a diverse and inclusive company culture. White, Coloured and Indian candidates are encouraged to apply.
(NB: Applications with no clarification for the position i.e. (Reference Number/Job Title and Province) being applied for will not be considered).
Please submit CV’s to coastalfieldagents@icebolethu.co.za
Closing date for CV submissions is Friday, 13 August 2025.