Icebolethu Group, South Africa's second largest Funeral Assurance Group providing a centre of excellence and a leading provider of dignified burial solutions has a vacancy for a Team Leader.
This role is to build and manage a team of 20 or more Outbound Agents who will procure new business for Icebolethu. The incumbent is accountable for achieving results through others whilst serving under this title.
Job Functions
Sales, Promotions, Administration, People management, Business Development, Client Services, Data Management, Financial Planning, Marketing, Planning and organising, Customer services.
Responsibilities include:
- Activity management of outbound agents
- Production management on a daily
- basis concentrating on quality and quantity.
- Conducting Training – theoretically and practically on the job training
- Ensuring your teams achieve production targets and monitor progress of agents.
- Conducting performance review sessions and team meetings
- Identify agent’ goals and motivators
- Build and sustain productive teams!
- Adhere to Quality and Compliance processes to minimize business risk
- Inspire, guide and motivate teams
- Build and maintain good client relationships and with team membersQualifications required for the position: Experience required for the position: Skills required for the position: Job Closing Date o Maintain optimal operational efficiencies based on productivity measures
- Adapt and change to fit in with changing business operational requirements.
- Identify cross-sell opportunities andstrengthen client relationships.
- Keep abreast of developments and trends in the industry – self learning
- Ensure commitment to the FAIS and FSCA requirements.
- Demonstrates exemplary behavior and conduct in performance of duties
Qualifications required for the position:
- Matric
- 2 years’ experience in Middle
- Management role (Inbound/Outbound)
- Proficient in English – essential (writing, reading, speaking)
- Bi-lingual – advantage (writing, reading, speaking)
- Computer literate - MS Office, especially Excel – essential
- Regulatory Exam and NQF 5 FAIS credits advantageous
- Financial Service Experience (advantageous)
- Clear Credit & Criminal Record
Experience required for the position:
- Have proven success in the Marketing of Life Assurance experience
- Financial advice and intermediary services
Skills required for the position:
- Must have good communication skills
- Sales management
- Computer skills
- Administration skills
- Performance Management
- Coaching
- Problem Solving
Job Closing Date
18 July 2025
Email cv’s to HRINLAND@icebolethu.co.za
Please note that only shortlisted candidates
will be contacted. If you don’t hear from us
within 4 days after the closing date, please
accept that your application was unsuccessful