1. Position Details
Job Title: Branch Supervisor
Department: Core – Business (FSP)
Reports To: Area Manager
Location: Umthatha
Employment Type: Full-time
2. Job Purpose
The Branch Supervisor is responsible for overseeing daily branch operations, ensuring excellent
customer service, managing staff performance, and maintaining compliance with regulatory
requirements, particularly those set out under the Financial Advisory and Intermediary Services (FAIS)
Act and other relevant FSP regulations. The role bridges the gap between branch-level execution and
strategic objectives, driving both operational efficiency and sales performance.
3. Key Responsibilities
Operational Management
• Supervise and coordinate daily branch activities to ensure smooth, efficient operations.
• Oversee cash handling, reconciliations, and banking procedures.
• Monitor workflow, ensuring service delivery meets agreed turnaround times.
• Implement and maintain operational policies and procedures in line with FSP regulations.
Sales and Client Service
• Support the branch in achieving sales and business growth targets.
• Ensure high standards of client service and complaint resolution.
• Identify opportunities for cross-selling and upselling of financial products.
• Build and maintain strong customer relationships.Compliance and Risk Management
• Ensure the branch operates in full compliance with FSP, FAIS, and other relevant
legislation.
• Conduct regular checks to ensure adherence to policies, procedures, and risk controls.
• Manage audit findings and implement corrective actions.
• Maintain proper record-keeping for regulatory purposes.
Reporting and Communication
• Prepare daily, weekly, and monthly operational and performance reports.
• Communicate business updates, policy changes, and operational requirements to the
team.
• Liaise with Head Office and other departments to resolve operational issues.
4. Skills and Competencies
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Solid understanding of FSP regulations, including FAIS and FICA requirements.
• Strong problem-solving and decision-making abilities.
• Customer-focused with a sales-driven mindset.
• Organisational and time-management skills.
5. Qualifications
• Matric essential
• Relevant tertiary qualification in Business, Finance, or related field (advantageous).
• RE5 and/or RE1 (Regulatory Exams) as required by the FSCA.
6. Experience
• At least 2–3 years’ experience in a supervisory role within financial services.
• Proven track record in branch operations and sales management.
• Sound knowledge of financial products and services.
• NB: All Short-listed applicants will be subjected to Criminal Checks, Debarment checks,
References and will be required to meet FAIS fit and proper standards. ICEBOLETHU
EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT We are an Equal Opportunity
Employer committed to creating a diverse and inclusive company culture. White, Coloured
and Indian candidates are encouraged to apply. (NB: Applications with no clarification for the
position i.e. (Reference Number/Job Title and Province) being applied for will not be
considered).
ICEBOLETHU EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY
ACT
We are an Equal Opportunity Employer committed to creating a diverse and
inclusive company culture. White, Coloured and Indian candidates are
encouraged to apply.
(NB: Applications with no clarification for the position i.e. (Reference
Number/Job Title and Province) being applied for will not be considered).
Closing Date: 17 April 2026
Email: internalrecruitment@icebolethu.co.za
PLEASE SPECIFY ON THE EMAIL SUBJECT.
Please note that only shortlisted candidates will be contacted. If you don’t hear
from us within 2 weeks after the closing date, please accept that your
application was unsuccessful