Job Title: Data Analyst– Core Business
• Department: FSP – Core Business
• Reports To: Business Administrations Manager
• Location: Durban
• Employment Type: Full-time
ROLE PURPOSE
The Data Analyst is responsible for collecting, analysing, interpreting, visualising, and reporting data that supports key decision-making across Icebolethu Funerals’ business units – including funeral insurance, funeral services, burial services, claims, transport, mortuary, catering, tombstones, sales, and complaints.
The role ensures the organisation uses accurate, meaningful, and timely data to improve service delivery, drive operational efficiency, enhance customer satisfaction, reduce risk, and support regulatory compliance (FSCA, TCF, POPIA).
Data Collection & Management
• Collect, clean, and validate data from multiple sources (CRM, funeral system, claims system, finance systems, complaints register, sales reports).
• Maintain data integrity, accuracy, and consistency across systems and reports.
• Develop and maintain data dictionaries, definitions, and standardised reporting structures.
• Manage datasets for policy data, claims, branch performance, customer experience, complaints, supplier performance, and service delivery metrics.
• Ensure data handling complies with POPIA and internal governance standards.
2.2 Data Analysis & Interpretation
• Analyse operational and financial performance for all Icebolethu divisions.
• Identify trends, patterns, anomalies, and root causes in:
✓ Claims delays
✓ Policy lapses
✓ Complaints trends
✓ Service delivery failures
✓ Regional/branch performance
✓ Sales productivity
✓ Supplier performance (tents, catering, tombstones, transport)
• Evaluate KPIs, service levels, turnaround times, and client experience metrics.
• Perform segmentation, forecasting, scenario modelling, and productivity analysis.
• Provide insights around cost reduction, revenue growth, operational optimisation, and risk mitigation.
2.3 Reporting, Dashboards & Visualisation
• Produce weekly, monthly, and quarterly performance reports.
• Create interactive dashboards (Power BI/Tableau/Excel) for Executive, Regional Managers, Branch Managers, and operational teams.
• Develop automated reporting tools to reduce manual work and improve real-time decision-making.
• Present findings clearly using graphs, summary insights, trend analysis, and recommendations.
• Maintain reports used for FSCA submissions, Compliance, and EXCO reviews.
2.4 Business Insights & Decision Support
• Translate data findings into actionable recommendations.
• Support strategic initiatives, including:
✓ Expansion of branches
✓ Product pricing and claims behaviour
✓ Operational efficiency improvements
✓ Customer experience enhancements
✓ TCF compliance tracking
• Support Complaints, QA, and Compliance teams with Root Cause Analysis (RCA).
• Assist Claims and Burial Services in identifying bottlenecks and performance gaps.
2.5 Cross-Functional Collaboration
• Work with:
✓ Operations
✓ Claims
✓ Finance
✓ Complaints Department
✓ Mortuary & Transport
✓ Sales & Marketing
✓ Supplier Management
✓ Compliance & Risk
• Ensure each department has data-driven insights for decision-making and performance improvement.
• Collaborate with IT for system optimisation and data extraction improvements.
2.6 Quality, Governance & Compliance
• Ensure accuracy and reliability of all reports and dashboards.
• Conduct routine audits of datasets to identify errors and inconsistencies.
• Maintain confidentiality of client and business data.
• Uphold standards aligned with FSCA, TCF, POPIA, and internal audit requirements.
• Implement best practices in data governance and reporting structures.
3. JOB PROFILE (COMPETENCIES & REQUIREMENTS)
3.1 Qualifications
• Grade 12 / Matric (required).
• Bachelor’s degree in Data Science, Statistics, Information Systems, Mathematics, Finance, or related field (preferred).
• Data analytics certifications in Excel, SQL, Power BI, Tableau, or Python advantageous.
• Exposure to financial services or insurance regulation beneficial.
3.2 Experience
• 2–4 years experience as a Data Analyst, Business Analyst, Reporting Analyst, or similar role.
• Experience in a funeral business, insurance company, financial institution, or service industry is beneficial.
• Experience working with large datasets, operational metrics, and multi-branch reporting.
• Hands-on experience building dashboards and automated reports.
3.3 Technical Competencies
• Advanced proficiency in MS Excel (pivot tables, macros, data modelling).
• Working knowledge of SQL for data extraction.
• Experience with Power BI / Tableau for dashboard and visualization development.
• Understanding of statistical analysis, forecasting, and modelling.
• Understanding of operational data from:
✓ Claims
✓ Policy servicing
✓ Branch performance
✓ Complaints
✓ Mortuary & transport
✓ Sales and commissions
• Strong ability to translate raw data into insights and business recommendations.
• High accuracy, data integrity, and data governance awareness.
3.4 Behavioural / Soft Competencies
• Strong analytical and critical-thinking skills.
• High attention to detail and quality assurance mindset.
• Problem-solving orientation and curiosity.
• Ability to work under pressure and meet strict deadlines.
• Excellent communication skills (written, visual, presentation).
• Ability to explain technical information to non-technical users.
• Professionalism, integrity, and confidentiality.
• Team player who collaborates across departments.
4. KEY PERFORMANCE INDICATORS (KPIs)
(Available as a full KPI Scorecard)
• Accuracy of data and reports (98–100%).
• Timely delivery of weekly/monthly dashboards and insights.
• Reduction in data errors and inconsistencies across the business.
• Quality and impact of recommended actions.
• Improvement in business performance KPIs influenced by data insights.
• Automation of manual reports.
• Data availability and accessibility for Managers & Executives.
5. WORKING RELATIONSHIPS
Internal:
• Branch & Regional Managers
• Sales Team
• Finance & Accounting
• Claims Department
• Transport & Mortuary Teams
• Catering & Burial Services
• Supplier Management
• Complaints Department
• Compliance & Risk
• IT & Systems
External:
• Software vendors
• Data/reporting consultants
• Regulatory bodies (for compliance data submission)
6 Disclaimer
• NB: All Short-listed applicants will be subjected to Criminal Checks, Debarment checks, References and will be required to meet FAIS fit and proper standards.
ICEBOLETHU EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT
• We are an Equal Opportunity Employer committed to creating a diverse and inclusive company culture. White, Coloured and Indian candidates are encouraged to apply.
• Durban
Please submit CV’s with the province you are applying for in the subject line to Icebo_hr@icebolethu.co.za Closing date for CV submissions is Monday, 31 December 2025.