REF:ICTDT12/25
Icebolethu Group is looking for an objective Desktop Technician. The successful candidate will beresponsible for maintaining and troubleshooting our computer systems, ensuring smooth and efficient operations as well as day-to-day helpdesk support.The role will be based at our Offices at No.: 225uMbilo Road, Durban within the Group ICT Department a Division of Icebolethu Group.
Minimum Qualifications
• Matric Certificate - (Grade 12 or equivalent).
• A+ & N+ Certification.
• Diploma/Degree in Information Technology or related field.
• Valid Driver’s License.
Experience and Knowledge required.
• Minimum of 3 to 5 Years of Proven Network Experience.
• Proven experience as a Desktop Technician or in a similar role.
• Strong knowledge of operating systems (Windows, macOS, Linux).
• knowledge to Install, configure, and maintain desktop computers, peripherals, and software.
• Proficiency in troubleshooting hardware and software issues.
Skills and Competencies required.
• Document and track Issues and resolutions.
• Local Area Network (LAN) installations and troubleshooting
• PC/Laptop hardware repairs
• Mobile device support (Android & Apple)
• Security solutions (Antivirus, Malware, Ransomware)
• Excellent communication and interpersonal skills.
Key Performance Areas
• Installs, diagnoses, repairs, maintains, and upgrades PC hardware and equipment to ensure optimal workstation performance.
• Troubleshoots and resolves desktop-related issues promptly.
• Supports Windows operating systems, Microsoft Office applications, and network connectivity.
• IT help desk support in demonstrating and delivering excellent ICT services to users.
• Diagnose and resolve technical, hardware and software issues.
• Resolve helpdesk tickets as assigned, adhering to relevant SLA's.
• Research solutions to incidents and problems using available information resources and advise users on appropriate action.
• Installation and maintenance of structured local area network at both new and existing sites.
• To maintain confidentiality and observe data protection and associated guidelines where appropriate.
• Ensuring that all ICT policies and procedures are being adhered to by users of ICT resources at all levels.
• Operating system installation and configuration.
(NB: Applications with no clarification for the position applying for will not be considered)
Please submit all CV’s to hr_recruitment @icebolethu.co.za
Closing date for CV submissions is Friday, 02 January 2026