Icebolethu Group is an Authorised Financial Service Provider FSP45714 and a Level 1 BBBEE Contributor is South Africa's second largest Funeral Assurance Group. Winner of the Standard Bank KZN - Top Brand award for 2022 provides a centre of excellence and a leading provider of dignified burial solutions.
Icebolethu Burial Services, a subsidiary of Icebolethu Group is currently in search of suitable candidates to fill the position of Burials Administrator x2 located in Selby, Johannesburg. The position/s are available on a permanent basis within the Burials Department, a Division of Icebolethu Group. The successful candidate will be required to perform tasks and responsibilities supporting Burial team’s activities.
Minimum Qualifications.
• Grade 12
• Computer Literacy in Ms Office Suite.
• Diploma/Certificate in Business Administration, Office Management, or a relevant field is preferred.
Skills and Experience required.
• Minimum 1–2 years in administration, records management, or customer service.
• Experience handling confidential and sensitive information.
• Prior experience working in a public-facing role requiring empathy and discretion.
• Proven ability to deal with distressed or grieving clients.
Attributes:
• Excellent interpersonal, communication, and business skills.
• Strong ethical and moral values.
• Good time management.Responsibilities Required:
• Minimum 1–2 years in administration, records management, or customer service.
• Experience handling confidential and sensitive information.
• Prior experience working in a public-facing role requiring empathy and discretion.
• Proven ability to deal with distressed or grieving clients.
• Provide empathetic, respectful, and professional support to families throughout the burial process.
• Ensure client satisfaction through follow-up calls and continuous service improvement.
• Maintain a neat, professional appearance in line with company uniform policy.
• Keep burial registers, body lists, and grave records accurate and up to date.
• File and maintain all documents in line with company record-keeping standards.
• Ensure compliance with statutory obligations, SOPs, and service-level agreements (SLAs).
• Prepare and manage delivery schedules for burials, memorials, and other services.
• Work closely with grounds teams and internal stakeholders (e.g., Lillies, Design, Warehouse, Funeral Planning Unit) to ensure smooth funeral preparations.
• Manage cash and scheme funeral arrangements in line with company policies.
• Participate in one-on-one meetings with line managers.
• Engage in performance appraisals to assess progress and identify development needs.
• Collaborate effectively with colleagues and stakeholders to enhance service delivery.
• Strong administrative and organisational skills.
• Compassionate communication and interpersonal ability.
• Resilience in sensitive and emotional situations.
• Business awareness and ability to contribute to revenue/cost efficiency.
• Collaborative and adaptable team player.
ICEBOLETHU EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT
NB** We are an Equal Opportunity Employer committed to creating a diverse and inclusive company culture. White, Coloured, Indian candidates are encouraged to apply.
Applications and Closing Date
(NB: Applications with no clarification for the position applying for will not be considered)
Please submit all CV’s to HRINLAND@icebolethu.co.za
Closing date for CV submissions is 18 December 2025