Regional Manager – eThekwini Region

• Management and Oversight of:
▪ Statutory obligations of the FSP;
▪ Rendering of financial services of the FSP and persons authorised to act on its behalf;
▪ Business processes and operational ability.
▪ Instil a culture of treating customers fairly in all aspects of the business
• Ensure compliance by all authorised persons with the General Code of Conduct and any other applicable Codes of Conduct, which duty should not be taken lightly.
• Ongoing compliance with the fit and proper requirements. A process should be implemented to check in on a regular basis with Reps/ Brach Supervisors/Consultants to make sure that they are on track or have already met the requirements. Regional Managers need to know the status of those acting for the FSP including their honesty and integrity.
• Put in a robust pre-authorisation process should be put in place to make sure that you have done enough to know the person that you are authorising to act as a Supervisors/Consultants and ongoing checks and declarations will help to demonstrate that this duty is being carried out diligently.
• Oversight of training, knowledge and skill of the Area Managers, BranchSupervisors and Consultants rests with the Regional Manager.
• Monitoring the activities of Branch Supervisors who are responsible for Field Agents, and Consultants appointed under supervision is an important role which Regional Managers must fulfil. There is greater risk where advice is being given by Field Agents, Area Managers,  Branch Supervisors, and Consultants under supervision
• Regional Managers are called upon to show operational ability, then adequate record keeping will be necessary to substantiate the processes which have been followed.
• Monitor and participate in Burial functions or functions.
• Work closely with the Burial Unit Head.
• Drive sales levels at Boxer kiosks,branches, and on the field.