Icebolethu Group is seeking an experienced IT Hardware Technician to ensure the availability, reliability, security, and effective operation of the Group's end-user IT equipment and branch technologies. This role provides hardware repair, first-line helpdesk support, and serves as the technical champion for the Group's Time & Attendance (T&A) project rollout across head office and operational sites.
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Hardware Lifecycle & Asset Management
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Diagnose, repair, and maintain desktops, laptops, printers, and peripherals (RAM, SSDs, screens, batteries).
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Image, configure, deploy, and enrol new devices into endpoint protection (Sophos) and RMM (Atera) platforms.
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Conduct scheduled preventive maintenance, firmware updates, and POPIA-compliant storage sanitization/disposal.
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Maintain an accurate ICT asset register and log/track supplier warranty claims and deliveries.
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Helpdesk & Branch Technical Support
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Deliver first-line technical support in person, telephonically, and remotely using an ITIL-aligned ticketing system.
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Manage user accounts (M365, password resets, MFA, licensing) for joiners, movers, and leavers.
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Support telephony (3CX softphones), network connectivity (cabling, WiFi, IP, VPN), printing queues, and core business software.
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Travel to operational branches for hardware installs, site moves, and physical network/hardware troubleshooting.
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Time & Attendance (T&A) Project Execution
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Coordinate and champion the rollout of biometric facial readers across new and existing operational sites.
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Manage employee biometric enrollments/terminations from HR starter/leaver feeds and ensure accurate, timely clocking data transfer to Payroll.
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Monitor biometric reader uptime, troubleshoot offline/sync issues, and liaise with third-party vendors (IQ Tech) for escalations.
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Education: Matric essential; National Diploma in IT (NQF 6) or Bachelor’s Degree in ICT preferred.
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Certifications: CompTIA A+ / Higher Certificate in IT Support (NQF 5) essential; CompTIA Network+, ITIL 4 Foundation, and HP/Dell OEM certifications are highly advantageous.
Experience & Technical Skills
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Experience: 3–5 years in IT hardware and helpdesk support in a multi-site/branch environment.
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Technical Proficiency: Hands-on component repair, Windows 10/11 deployment, M365 administration, networking basics (cabling, IP addressing, WiFi, VPN), and biometric/T&A hardware troubleshooting.
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Software: Advanced skills in MS Office (intermediate-to-advanced Excel required for T&A reporting and asset tracking).
Competencies & Work Requirements
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Strong organizational skills, clear communication, and high integrity/discretion when handling sensitive biometric data (POPIA).
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Valid driver's license and willingness to travel to operational branches (including occasional overnight stays and weekend/after-hours support for critical incidents or payroll cut-offs).
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Clear criminal record and credit check.
ICEBOLETHU EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT
NB** We are an Equal Opportunity Employer committed to creating a diverse and inclusive company culture.
Application Submission and Closing Date:
Please submit all CV’s to hr_recruitment@icebolethu.co.za Closing date for CV submissions is 28 October 2026.
