Icebolethu Group is seeking a Durban based Systems Analyst to bridge the gap between non-technical stakeholders and technical teams. This role will analyze, design, and implement secure, scalable ICT solutions aligned with operational objectives.
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Requirements Analysis & System Architecture
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Engage with internal stakeholders to gather, validate, and document functional business requirements.
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Translate complex operational processes into clear functional specifications, data models, and system workflow designs.
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Evaluate and recommend system enhancements that integrate seamlessly with existing enterprise platforms (ERP/CRM) and ICT infrastructure.
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Implementation, Testing & System Quality
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Collaborate with development teams throughout application configuration, testing, and deployment phases.
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Perform system validation to ensure solutions meet performance targets, cybersecurity standards, and legal compliance frameworks.
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Identify operational bottlenecks and implement automation solutions while adhering to strict change control and versioning protocols.
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Support, Governance & Vendor Collaboration
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Provide post-implementation support, oversee data integrity checks, and conduct user training to drive adoption.
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Maintain comprehensive technical documentation covering system structures, workflows, and integrations.
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Serve as the primary technical liaison between developers, data analysts, business units, and external software vendors.
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Education: Matric essential; National Diploma or Bachelor’s Degree in ICT, Computer Science, or related field highly advantageous.
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Certifications: CBAP, ITIL, or CompTIA Network+ preferred.
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Experience: 3–5 years in systems or business analysis in a corporate environment. Experience with workflow tools (JIRA/Trello) advantageous.
Technical Skills & Competencies
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Systems Analysis & SDLC: Advanced process modeling, functional spec design, and practical knowledge of Agile, Waterfall, or hybrid frameworks.
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Tools & Architecture: Proficiency in SQL and modeling software (Visio, Lucidchart); familiarity with enterprise platforms (ERP, CRM) and integrations.
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Stakeholder Management: Excellent communication skills to align cross-functional teams, developers, and external vendors.
ICEBOLETHU EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT
NB** We are an Equal Opportunity Employer committed to creating a diverse and inclusive company culture.
Application Submission and Closing Date:
Please submit all CV’s to hr_recruitment@icebolethu.co.za Closing date for CV submissions is 27 October 2026.
