Position title
Key Account Manager X2
Description

Icebolethu Group is looking for two Key Account Managers to provide leadership within the Corporate Department, drive corporate scheme sales growth, manage key client relationships, ensure operational efficiency and FAIS compliance, and oversee team performance to deliver exceptional customer service. This position is based in Durban.

Responsibilities
  • Departmental Leadership & Staff Operations: Lead daily Corporate Department operations, plan duty rosters, manage leave, and oversee team performance while maintaining high morale.
  • Corporate Sales & Market Expansion: Drive corporate sales targets through cold-calling, setting up executive appointments, and executing sales activations.
  • Key Account & Client Relationship Management: Build and maintain direct relationships with corporate decision-makers, handle query escalations, and execute retention strategies.
  • Compliance & Quality Control: Enforce strict FAIS and FSCA regulatory compliance through continuous staff training, quality audits, and call monitoring.
  • Client Service Standards: Oversee telephonic and written client communications to ensure professional, multi-lingual, and high-quality service delivery.
  • Administration & Reporting: Compile weekly and monthly performance report packs, maintain client databases, keep meeting records, and manage office inventory.

Key Skills & Competencies

  • Target & Results-Driven: Proven ability to consistently hit sales, premium collection, and customer retention targets.
  • Leadership & People Management: Strong team-building, coaching, and conflict-resolution capabilities.
  • Regulatory Expertise: Comprehensive understanding of the South African insurance regulatory landscape (FAIS & FSCA).
  • Communication & Negotiation: Excellent presentation, corporate networking, and multi-lingual interaction skills.
  • Customer Focus: High commitment to service excellence, integrity, and client confidentiality.
  • Computer Literacy: Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Qualifications

Qualifications

  • Relevant Tertiary Qualification in Sales, Marketing, Business Administration, Customer Service, or related fields.
  • Relevant professional or regulatory developmental certificates (e.g., FAIS compliance).
  • Experience in the Insurance and/or Funeral/Burial industry will be an added advantage.

Experience

  • 3–5 years of experience in key account management, corporate sales, or client relationship management within a medium-to-large service organization.
  • Proven track record in corporate cold-calling, client presentations, team supervision, and regulatory compliance.
  • Experience in the Insurance and/or Funeral/Burial industry will be an added advantage.
Contacts

(NB: Applications with no clarification for the position and location applying for will not be considered) Please submit all CV’s to hr_recruitment@icebolethu.co.za

Closing date for CV submissions is 7 Aug 2026

Job Location
Date posted
July 31, 2026