REFERENCE:IG-2026-MKT-003
Icebolethu Group is an authorised Financial Service Provider FSP45714 and a Level 1 BBBEE Contributor is South Africa's second largest Funeral Assurance Group. Winner of the Standard Bank KZN - Top Brand award for 2022 provides a centre of excellence and a leading provider of dignified burial solutions.
Icebolethu Group is currently in search of a Permanent Social Media Coordinator within the Marketing & Communications Department, a Division of Icebolethu Group to be based at the Johannesburg regional office. The successful incumbent will be required to manage Icebolethu Group’s social media platforms to drive brand visibility, engagement, and lead generation, focusing on non-core business units (Catering, UK, Foundation, i-Mobile, and Memorials) by creating community-driven content.
Minimum Qualifications:
• Diploma / Degree in Marketing, Communications, or a related field.
• Minimum of 2–4 years’ active social media management experience.
• Proficiency in content creation tools (Canva/Adobe), video editing, and social media analytics.
Experience and Knowledge Required:
• Proven experience managing multiple corporate brands or distinct social media pages simultaneously (highly advantageous).
• Strong knowledge of digital platform optimization, posting schedules, and algorithm mechanics.
• Experience in planning, executing, and optimizing organic social media campaigns to drive lead generation and brand awareness.
• Clear understanding of community management workflows, customer query escalation, and brand voice guidelines.
Attributes Required:
• Strong content creation and storytelling abilities.
• Exceptional ability to manage and multitask across multiple non-core brands.
• Good coordination, planning, and organizational skills.
• High attention to detail with a customer-focused and highly adaptable mindset.
Responsibilities:
• Develop and execute comprehensive monthly content plans and schedules aligned to broader corporate campaigns.
• Create highly engaging visual and written content, including graphics, short-form video, and compelling copy.
• Drive the digital presence, engagement, and lead generation performance for non-core units: Catering, UK, Foundation, i-Mobile, and Memorials.
• Coordinate with regional branches and teams to source content, manage submissions, and enforce national brand standards.
• Actively manage communities by responding to comments, messages, and queries in a professional, empathetic tone.
• Escalate sensitive customer care issues identified on digital channels to the relevant internal resolution teams.
• Support active marketing campaigns, promotions, PR activities, live events, and brand ambassador initiatives.
• Track platform metrics, compile detailed monthly performance reports per business unit, and optimize content based on data insights.
ICEBOLETHU EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT
• NB** We are an Equal Opportunity Employer committed to creating a diverse and inclusive company culture. White, Coloured, Indian candidates are encouraged to apply.
Application Submission and Closing Date:
(NB: Applications with no clarification for the position and location applying for will not beconsidered)
Please submit all CV’s to hr_recruitment@icebolethu.co.za Closing date for CV submissions is Friday 05 June 2026.