Icebolethu Funerals Loyalty Rewards Terms & Conditions:

 

  1. Shoprite, Checkers & Checkers Hyper
    • The coupons are exclusively for the use of Icebolethu Rewards members thathave paid their monthly premiums.
    • The couponsare only redeemable at Shoprite, Checkers and Checkers Hyper within the Republic of South Africa.
    • The coupons are only valid as per the validity dates printed on the back of the coupon.
    • The coupons cannot be used in conjunction with any other promotional offers.
    • The coupons cannot be exchanged for cash.
    • The coupons are only valid while stocks last.
    • Only original coupons are valid and no photocopies will be accepted.
    • The coupons must be handed to the cashier before the items are scanned on checkout.
    • Each coupon is valid for a single use onlyand for the month for which the premium is paid

 

  1. Edcon Gift Cards
    • To qualify for the discount members MUST purchase anEdconElectronic Gift Card and load It with the value required.
    • All Edcon Electronic Gift Card purchases must be done via the Icebolethu Rewards Contact Centre by calling 087 825 1148 during working hours which are Monday to Friday from 8:00am to 5:00pm. The Icebolethu Rewards Contact Centre is NOT open on Public Holidays and weekends.
    • The bearer of the EdconElectronic Gift Card may use the EdconElectronic Gift Card to purchase merchandise from any Edgars, Edgars Active, Red Square, Jet, JetMart, Boardmans and CNA stores.
    • The EdconElectronic Gift Card is valid for a period of 3 years from date of activation or upon full redemption thereof, whichever occurs first.
    • The EdconElectronic Gift Card may not be:
      • used for the payment of an Edcon account;
      • exchanged for cash; or
      • used to purchase airtime.
    • No cash change will be given on purchases made with the EdconElectronic Gift Card.
    • If the full value of your EdconElectronic Gift Card is not used on your first purchase, the balance will be transferred to a physical EdconGift Card.
    • The EdconElectronic Gift Card cannot be topped up or be SMS’d to someone else.
    • Should the EdconElectronic Gift Card be deleted or the Customer’s cellphone lost/stolen, Edcon will be not be liable for any reimbursement of any nature. The SMS can be resent, but only to the original number.
    • The usage of theEdcon Electronic Gift Card is solely at the risk and discretion of the Customer.
    • Edcon will not be held responsible for any cellular network service operator’s delay in forwarding an EdconElectronic Gift Card to you.
    • The EdconElectronic Gift Card will only be accepted if a valid EdconElectronic Gift Card number in SMS format is presented to the cashier.
  2. Greyhound and Citiliner
    • All bookings must be done via the Icebolethu Rewards Contact Centre by calling 0878251148 during working hours which are Monday to Friday from 8:00am to 5:00pm. The Icebolethu Rewards Contact Centre is NOT open on Public Holidays and weekends.
    • Bookings must be done at least 15 (fifteen) working days before the required date of travel to ensure availability and for the processing of payments.
    • Tickets are only confirmed upon receipt of payment into the nominated bank account for which banking details will be provided to the client.
    • The discount is only applicable for routes within the borders of the Republic of South Africa. The discount applicable is 20% of the normal fare price of Greyhound routes and 15% of the normal fare price of Citiliner routes.
    • Tickets issued are subject to the entire terms and conditions as set out below. The passenger, by accepting and using the ticket, confirms that he/she has been given an adequate opportunity to read and understand the terms and conditions and that he/she is aware of all the terms.
    • Tickets are not transferable and are valid for use only by the person to whom it has been issued and for the date and time shown thereon. It is the passenger’s responsibility to ensure that the correct information is shown on the ticket. If a passenger should stop or interrupt or deviate his/her journey, then a separate ticket at the appropriate fare for each individual further journey will be required.
    • Any alteration to the text or copy of a ticket will render it invalid. Any change requires the issue of a replacement ticket.
    • A passenger has the right to cancel an advance booking, subject to the imposition of a reasonable cancellation fee, which will not exceed 20% of the price of the ticket. The passenger may then request a booking for the next available seat on the same route as the initial ticket (“rebooking”), in which case no cancellation will be levied, provided that this is requested at least 24 hoursprior to the scheduled departure time. Any increase in the cost/price of the ticket will be for the account of the passenger, payable immediately on making the rebooking. Any request for a rebooking must be accompanied by the original ticket. The reservations agency and/or Greyhound/Citiliner may at their own discretion, levy an administrative fee for a rebooking, which will not exceed 20% of the price of the ticket. Re-bookings may be madevia the Icebolethu Rewards Contact Centre by calling 0878251148 during working hours which are Monday to Friday from 8:00am to 5:00pm. The Icebolethu Rewards Contact Centre is NOT open on Public Holidays and weekends.
    • Refunds will only be given in respect of tickets cancelled in excess of 72 hours (3 working days) of the scheduled departure time. Any cancellations requested less than 72 hours of the scheduled departure, can only be rebooked, valid for a period of 6 months. Tickets cancelled less than 24 hours of the scheduled departure will be subject to a 20% rebooking fee. In all instances, with any re-bookings, any increase in fare at the time of the re-booking being requested, will also be for account of the Passenger. Refunds are not permitted where a passenger failed to check-in within the allocated time (30 minutes prior to departure time). This constitutes a no-show.
    • Passengers are required to be at the departure point 30 minutes before the departure time shown on the ticket. Any seat not filled within 10 minutes prior to the scheduled departure time, may be offered for sale to standby passengers.
    • Each passenger is permitted to take free of charge, at own risk, two suitcases not exceeding 80cm x 60cm x 30cm in size, of a total mass not exceeding 30kg. Greyhound/Citiliner has the right to refuse the carriage of luggage that does not comply with these conditions. Large items must be placed in the designated luggage compartment and loaded only by an employee or agent of Greyhound/Citiliner. Passengers must obtain a Greyhound/Citiliner luggage sticker when boarding. Unaccompanied luggage will not be conveyed. Greyhound/Citiliner’s liability for any loss or damage to passengers’ luggage or personal property will be limited to a maximum of R1,000.00 per claim in circumstances where Greyhound/Citiliner acted with gross negligence or fraudulent intent. Passengers should not place valuable items such as cellular phones, jewellery, laptops or other computer equipment, electronic items, cash, credit cards, spectacles, sun glasses and fragile or perishable items in the luggage compartment. Baggage must be adequately secured and locked at all times. Baggage is designed to protect its contents and as such Greyhound/ Citiliner will not accept liability for damage to items such as zips, handles, wheels or for general ‘wear and tear’ on any baggage. Any claim for missing luggage must be submitted to us within 48 hours of the arrival of your journey. Greyhound/ Citiliner reserves the right to trace any lost luggage for 7 days from the reported loss. Excess luggage will only be accommodated subject to space availability and will be charged at R4.00 per kilogram. Greyhound/Citiliner will not allow firearms or any harmful chemicals, explosives, or toxic substances to be carried on to the coaches. It is the responsibility of passengers to ensure that luggage or personal property is not left on the coaches when disembarking. If luggage or personal property is left on the coaches and not claimed by the owners within a reasonable period of time, Greyhound/Citiliner will use all reasonable efforts to contact the relevant passenger. Greyhound/Citiliner will keep the luggage or personal property in safe storage for a period of 3 (three) months. Thereafter, Greyhound/Citiliner will be entitled to dispose of the luggage or personal property in any manner it deems fit without any liability to the passenger.
    • Greyhound/Citiliner does not provide general insurance cover for its passengers, their property or luggage. It is the responsibility of the passenger to ensure that he/she is adequately insured.
    • It is an offence to smoke on our coaches. This includes electronic cigarettes.
    • No unaccompanied children under the age of 12 will be conveyed. Proof of identity will be required when the ticket is purchased and on boarding the coach. Children over the age of two will be required to purchase a ticket and the child fare will apply. Infants under the age of two travel free of charge, provided they sit on an adults lap.
    • Alcohol may not be consumed on Greyhound/Citiliner coaches and intoxicated passengers will not be conveyed. Any intoxicated passenger found on board will be instructed to disembark immediately. Strictly no drugs.
    • No animals will be conveyed, with the exception of a trained guide dog accompanying a blind person.
    • No standing passengers shall be conveyed. Passengers may not lie or sit in the aisle or toilet of the coach. No luggage may be stowed in the aisle or toilet of the coach.
    • You and your unborn child’s safety is our priority. Unless you are in possession of a medical certificate stating that you are fit to travel, you are advised not to make a booking and board any of our coaches. The following rules apply to passengers that are more than 28 weeks into their term:
      • Between 28 and 35 Weeks- A Medical Certificate stating that the passenger is fit to travel must be handed to the crew when boarding;
      • More than 36 Weeks- Due to safety regulations, passengers that are further than 36 weeks into their pregnancy, will not be accepted for travel.
    • Special needs passengers requiring assistance will be accommodated and may be limited per coach on the basis set out in this paragraph. Passengers unable to ascend/ descend coach stairs may be accommodated on select departures only or may be required to select the Business class cabin on the Dreamliner fleet (lower deck) or on the lower deck on standard Premium Classdouble decker coaches or single decker coaches. This isrecommended and done for your own safety. Regrettably this is the only manner in which we can accommodate special needs passengers. Bookings for special needs passengers must be facilitated via the Greyhound Customer Call Centre. Arrangements for assistance for passengers will be done during the booking process. You are required to notify us in advance of the assistance that you require failing which we cannot assist you. Passengers traveling with Medical apparatus or that require assistance or medication must contact the Greyhound Call Centre well in advance (087 352 0352). A medical certificate stating that the passenger is fit to travel is highly recommended and may be required. Greyhound/ Citiliner is supported by Helivac Medical Response and all coaches are under constant Greyhound Satellite surveillance. All coaches are also equipped with the latest Drivecam Technology.
    • Greyhound/Citiliner operates a road service and cannot be responsible for failure to perform or delays in performance or service delivery due to circumstances beyond Greyhound/Citiliner’s control, such as adverse weather conditions, unpredictable delays caused by traffic congestion, diversions or road works, accidents, Border Control, criminal conduct by third parties, strikes, industrial disputes and regulatory interference (“force majeure”) events. Greyhound/Citiliner will not be liable to the passenger for any loss arising from any failure or delay in performance or service delivery resulting from circumstances beyond Greyhound/Citiliner’s control. Similarly, Greyhound/Citiliner will make every reasonable effort to ensure connections between its services and to inform passengers if there are any delays in the connection of its services. With this in mind, if you have made arrangements for other travel, then we urge you to allow sufficient time to meet your other travel requirements. We will unfortunately not accept any liability for any connecting services, be it confirmed or perceived. Greyhound/Citiliner may in certain instances, revise seat allocations and operate substitute vehicles of substantially the same standard to those advertised. Greyhound/ Citiliner will not provide meal or accommodation vouchers or accept any further liability during delayed or connecting services or changes in published schedules, due to Operational changes. We will not accept any liability for any cancelled services. Every reasonable effort will be made to offer alternative services. Greyhound/ Citiliner operates complimentary shuttle services for passengers wanting to travel to and from Park City, from Pretoria or Midrand and passengers may be required to board a courtesy shuttle service and therefore a change-over may be required at Park City (and vice versa). Depending on vehicle availability, this may be operated by any coach within our fleet. Passengers are not permitted to travel on vehicles between depots or other parking places and terminal points. Greyhound/Citiliner may cancel any of its services upon reasonable prior notice to passengers, without any liability. Greyhound/Citiliner will give reasonable notice of changes to schedules. Greyhound/Citiliner will not be bound by any verbal quotation of fares provided to any person. The prices of fares are set out on the website at [www.greyhound.co.za and www.citiliner.co.za] or by calling the 24 hour customer care telephone line at [087 352 0352]. In terms of section 45 of the Magistrates’ Courts Act 32 of 1944, the passenger consents to the jurisdiction of any Magistrates’ Court in the area which the passenger resides or works, notwithstanding the amount involved. This does not prevent Greyhound/Citiliner from bringing legal proceedings in a High Court that has jurisdiction. The passenger will be liable for all legal costs, as may be permissible in law, spent in recovering any amount that the passenger owes Greyhound/Citiliner. Tickets issued by Greyhound/Citiliner for travel on vehicles or service to be provided by other operators will be subject to the conditions of carriage of such other operator. Unless Greyhound/Citiliner acted with gross negligence or fraudulent intent, Greyhound/Citiliner will not be liable for any loss or damage suffered by any person or passenger to whom such a ticket has been issued.